Imagine having managers in your company who make it their responsibility to do exactly this with their direct reports? How might this kind of inspiration affect your company’s bottom line?
Inspiration’s a key motivator for employees. A good manager inspires their employees and teams a number of ways. They listen, ask questions and make it a priority to help others make the connection between the organization’s vision and goals with that employee’s or team’s specific accountabilities.
Great managers create a culture of curiosity and creativity. They know the strengths of their employees and make way for them to express their talents.
The result is employees who feel heard,
valued and and connected to the bigger picture. This translates to being engaged
Unfortunately many of us have
experienced low motivation and inspiration in our work.
According to O.C. Tanner, an employee recognition and reward solutions company, more than 1 in 4 employees don’t trust their direct manager. It’s no surprise then that only half say their manager motivates them to do their best work.
If we don’t trust our manager, it’s
highly unlikely they will inspire us. This can result in lessened enthusiasm
for doing one’s best or a growing culture of negative behaviors by team
members. Whatever the outcome, lack of inspiration can spread throughout the
organization like wildfire.
What does inspiration really look like?
How does a great manager inspire?
Inspiration begins with the manager who makes it their purpose to hold others up rather than hold him or herself up. They recognize great work in others and use feedback as a respectful tool for learning. Abundance is the perspective of a great senior leader; they’re willing to share what they know and get out of the way when they should.
The problem in many organizations is that senior leaders assume
when they promote or hire a new manager that they’ll come with all the skills
and traits necessary to be an effective manager. And that’s a mistake because there are very
few “naturally great” managers.
what’s the solution? Support and development.
especially new ones, need an array of tools and experiences that expose them to
new perspectives and the soft people skills.
And they need this before they
develop habits that won’t serve them or their teams well.
an ROI perspective, investing in managers early in their career can result in
huge savings later on: the loss of productivity and revenue plus the cost of
high turnover will be far greater than money spent at the beginning of a
If we want motivated employees, we need to develop managers who inspire. This means investing in managers to develop strong skills for leading people effectively – early in their career.
The Internet is rife with advice on how to be self-aware. I’m not here to give you the top 10 ways of how to be self-aware. What I will do is help you understand why it’s the foundation of successful leadership.
Think of this blog as a “back to basics”. If you’ve followed me for a while, you’ll know how often I refer to developing your self-awareness as the most important thing you can ever do for yourself.
Self-awareness means understanding yourself, as objectively as possible, and leveraging it to create a life that aligns with your natural inclinations – not challenge them.
Back in 1972, Shelley Duval and Robert Wicklund published their landmark theory of self-awareness. They determined a person can focus both on themselves and their surroundings at any given time; they can think about what they’re thinking, doing, and experiencing.
Recent self-awareness research reveals that people use their external surroundings as a comparison of self to external standards.
Recent studies take this a step further in suggesting self-concept isn’t static knowledge garnered once, but rather it’s fluid, complex, and contextual.
In doing research for a training program I’m developing for new and mid -level managers, I combed my shelf of leadership books. While they’re written by the top leadership gurus, it’s Steven Covey who talks about the importance of cultivating self-awareness. He refers to it as the space between stimulus and response – the space where you can pause and make a choice. Covey believes cultivating self-awareness is one of the highest leverage activities we can engage in.
So what does all this mean for leadership? Likely more than you think.
Quite simply, the greater our quest for self-understanding the more we can predict, choose and be flexible in our behaviors and responses.
Let’s say you’re finding yourself overwhelmed and, as a result, short on patience. You know this is a pattern of response when your stress meter rises. Because you know this, you can make choices to manage your behavior. You may decide to take several deep breaths when you feel yourself tensing up. You may choose to take a short walk, or close your office door with a DO NOT DISTURB. This is where your positive self-talk can be critical in pulling you off the ledge of impatience.
Your own self-awareness is also a way of understanding how you show up to others. A client of mine was feeling distressed with her new directive-style boss. This style was in conflict with my client’s collaborative and affiliative approach. I suggested that both my client and her boss have blind spots on how others see them. This lack of self-awareness was contributing to the tension between them.
This knowledge produced an “aha” moment for my client. She admitted greater compassion for her boss and humility for herself. The way was paved for a productive dialogue between them.
As leaders in large organizations, my client’s example is common. In the quest to drive results, make a difference and meet incredible demands on time, leaders tend not to spend enough effort on self-reflection.
The more we reflect, the greater our awareness and the greater our ability to show up authentically and respectfully. It opens the space for us to pause and make positive choices on how we’ll show up. This, in turn, engenders trust with those around us.
By now you likely realize how impassioned I am about self-awareness. It truly is the cornerstone of authentic and effective leadership.
I said I wouldn’t give you advice on how to develop your own awareness. I will offer this. There are simple ways to set you on your journey including daily meditation, mindfulness, doing a psychometric assessment or coaching sessions that are scientifically proven to facilitate increases in self-awareness.
It’s that time of year again. The pressure’s on to buy buy and buy more. On the heels of Black Friday (whoever came up with that name was cheekily brilliant), we now have Cyber Week! Everywhere we look there’s some corporate giant waiting to pounce on our wallets.
This mass media marketing is, of course, designed to make us think we must have that new electronic, or fancy pair of shoes. But do we really need it?
The same thing happens in our careers. We’re told we must develop our leadership competencies so we can climb that ladder that beckons us to the top. Managers tell us we must directly supervise employees to become a Director. And the message is, everyone must aim to be a leader.
If you’re an entrepreneur you’re hearing so many “must” do’s to earn multiple figures or market to our target niche. Business mentors are ripe with recipes for that one path to success.
Like the pre-Christmas mass marketing that dupes us into thinking we must have the toys, gadgets and latest of the latest, so do the manager, mentors, leadership books and business publications demand we need to be and act a certain way.
But are they right? Or are they really telling us how to reach their goals and their vision of success?
I’ve recently had the privilege of coaching a large number of rising stars in a sizeable organization. Their managers tapped them on the shoulder to attend an intensive leadership program. While some of them truly do have the goal of making it up the ladder, others are confused and feeling pressured.
What I find most interesting is when we peel the layers off their onion we find that their own career goals are in contrast to what they believe they’re “supposed” to do as defined by their manager, organization or business mentor.
This is when the confusion sets in. Questions invariably come up:
Will the company still value me if I don’t want to move up?
Will I be passed over for interesting projects?
How will my colleagues view me?
What value do I bring to the company?
If you own your business, your questions are likely:
Why do I have to follow what everyone else is doing?
Will I be a failure if I don’t make 6+ figures?
Why does my sales funnel have to look like B-School’s?
These are natural responses and reactions. But what if I asked you, “What’s your definition of your purpose and the legacy you want to share with your organization or business?”
That changes everything!
I know this may seem obvious, but it bares saying: it’s unlikely you’ll ever be happy following what others do or what they expect you to do.
So now what?
While having a coach guide you forward is an asset in gaining clarity and perspective, you can start by tossing aside the previous questions and focus on uncovering your true goals and a path to achieving them. Start by asking yourself:
Who is responsible for my career?
How important is my work/life balance?
Am I passionate about the work I do?
Do I like being an expert in my field?
Do I crave greater responsibility for and interest in leading others or the bigger picture?
Is financial achievement my primary motivation?
Am I open to moving laterally versus up, in the organization?
Do I actually care what others think of my career direction and me?
The next step is getting clear on your beliefs. Try writing down 5 beliefs you hold regarding work and career. Compare these with your answers to the questions above. Do they align or are there disconnects? These disconnects are critical holes that need your attention; this is the vacancy between what you believe and what you desire. The idea here is to go into this space and honestly ask yourself which is your truth – your so-called belief or your so-called answers to the questions.
Please know there is no right or wrong answer. You’re entitled to your own career goals and a path to reach them. You’re also entitled to question your beliefs.
There are no musts or rigid rules in your career – only your ability to discover what is right for you. Like the catalogue full of enticing trinkets guaranteed to bring you joy and happiness, so too are your managers’ or mentors’ expectations for you – illusions painted by someone else.
The bottom line is – you get to decide. You actually need to decide. Getting clear and forging your true path is no doubt the most important career development step you can take.
The biggest reactions I see in clients facing change are fear and eroded confidence. We could debate that the notion that lack of confidence fuels the fear, but really, what does it matter? The fact is that change brings out two emotions we’d all rather keep under wraps.
When a major shift is staring you in the face, you can either run for the hills, face it head on or take a step back and assess what it’ll take for you to understand it, know it, accept it and embrace it?
Tons has been written, researched and TedTalk’ed about change. So, bear with me as I give you a slightly different way to approach it.
We can learn a lot from corporate change management practices. These are designed to mitigate the discomfort and maximize success of large transformation initiatives. There are variations in change management models, but what they share is a structured and intentional approach. It starts with knowing the “why” of the change and turning that into a compelling story. It ends with measuring the success of and sustaining the new reality.
Make the case for change
Build champion coalitions
Scope the change
Communicate the message
Assess the cultural landscape
Prepare for the unexpected
Sustain the change
Knowing this planned approach is used for wholesale corporate shifts, what if I say, “In order to manage what’s coming ahead, what if you take this structured and intentional approach to your impending change?” It’s likely you’d say “huh?”
And you’d be right to be quizzical. After all, we so often wait until things happen and then react. Think about the last time major change happened to you and the amount of energy you gave away by facing it without a game plan? And let me guess – the resulting experience brought up fear and a strip off your confidence?
So let’s tackle this by applying what the OD (Organizational Development) experts do for wholesale change in companies. Let’s say you switch positions within the same company. You know it’s coming. Your not convinced it’ll be successful even though senior management is behind your transfer.
Let’s follow the change management best practices above to set you up for change success:
Making the case for change – get clear on why you’ve been chosen for a new position. What expertise or attitude makes you the choice? Does it make sense? Do you even want the position? If not, ask senior management for more information. At the end of the day, you have to own the why.
Identifying resources – what do you need to make the shift and be a success? This can be anything from bringing your administrative support along with you, to a closer parking spot (no harm in asking)
Building champion coalitions – Figure out who in senior management is gunning for this change. Think of them as your new mentor(s) and keep them close for support down the line.
Scoping the change – Is this a long-term assignment? Does it come with specific deliverables etc.?
Communicating the message – What is your self-talk telling you? Is it giving you red flags? Do you need to ask for more information? Pay attention and keep asking questions to get to the bottom of any hesitation.
Assessing the cultural landscape – Does this opportunity align with your vision, values, ethics and beliefs? Will the position be a “good fit”?
Listening – Avoid making assumptions by paying attention to how this change will play out for others (family, co-workers, executive etc.).
Preparing for the unexpected – How will you protect yourself against what you don’t know yet?
Facing resistance – Listen to your own intuition and let it guide you safely forward – even if it means turning the position down.
Sustaining the change – How will you know when this has been a successful transition? What will that look like?
You’re on the path toward change. You’ve prepared, anticipated and asked the right questions. You’ve turned the unknowns into concrete information. Little is being left to chance. So how is your fear level now? Do you feel ready to step up? If not, go back to the best practices list and look for gaps or niggly bits that still don’t make sense.
For most of us, change isn’t a picnic. But it is part of life and sometimes we don’t have a lot of choice but to move with it. The point here is not to reach 100% buy-in; it’s to do the best preparation possible to set yourself up for success.
My question is why do you need to ask such a question? Glib perhaps and we could end the blog right there, but let’s talk about this.
I heard this question from a friend in a large corporate company. Apparently it’s stuck with me.
The way this question is posed makes it seem like the asker is looking to someone else (or the universe) for the answer. If that’s the case, then I’d say you probably have less than 10% chance it is this year, or any year.
A while ago I wrote a blog, Your Career, Your Responsibility. If there’s one thing I learned as a senior manager, it’s that no one is going to hand you a promotion or dream job, nor does the company owe you a thing.
So let’s pretend I’m coaching a client and we’ll call her Clare. She asks, “Is this the year for my promotion?” I let the silence hang for a moment and I repeat the question back to her. Only this time I phrase it, “Is this the year of your promotion?” – with an emphasis on “is”.
Taken aback, she spews a laundry list of why it’s her turn, how she deserves this and that so-and-so got promoted last year. I let her rant for a moment. Silence again.
“What will it take YOU to be promoted?”
It was so quiet I heard the light bulb go on in Clare’s head. In that moment she realized if anyone was going to boost her on the career ladder, it could only be her.
Okay, by now you’re likely wondering where is this all going? We’re into the new fiscal by several months and chances are if you work in government or corporate, this is when the yearly planning happens. Performance plans are laid, budgets set and re-organizations planned.
This is also the time for the Clares of the business world to reset their career path. If a promotion is the desired objective, then here are the key things Clare and others must do for themselves:
Take an environmental scan of the business and industry. Is it growing or stagnant? What are the corporate priorities? Where are the job growth opportunities? Understand the current and five year context.
Ask for informal chat sessions with a senior leader and/or HR Director within your organization. Take an interviewing approach to mine their perspectives on current needs and culture of the organization. Focus on them, not you. It will give you good insights, and let them know you are committed and invested in the organization.
Pull out your past performance reviews and any psychometric personality assessments you’ve done. Start doing research on yourself. Take a dispassionate look and ask: What are this person’s strengths? Do these and their skills match their current position? What would they need to do to develop gaps in their leadership? Are there potential new areas of work they could evolve into?
Mind map all the information gathered so far. Grab an empty sheet of paper and get scribbling. See what comes up – a straight path upward, a lateral detour to get new insights and experience, or a run for the elevator?
Decision time. Is there likely to be openings in your current organization that match your path? If so, then stay close to home and jump on job postings when they’re published. If opportunities are stagnant, the decision to look farther afield is obvious. So get networking and suss out where the lights in the cracks are. This means reaching out to friends, former colleagues and even cold calling people in organizations that just may be expanding.
Don’t just dust off the old resume – re-craft it! Nothing smells like an old running shoe than a resume written for your current job. Let’s face it, with the onset of social media, how we write about who we are and what special talents we have has changed. Google resume writing and click only on blogs written since 2016. Follow the recipe.
Like the running shoe says –just do it! The bottom line is (in case you haven’t figured this out yet) you are responsible for your next career move. Promotions don’t come to those who wait; promotions come to those who go after them. So what’s stopping you?
There you have my seven steps to getting your promotion. But wait, there’s one more. Be really honest with yourself; do you have what it takes for the next step? Not sure? Then go back to step two for feedback from those who see your current performance, and ask for what you need to develop to move ahead. Listen carefully and act upon what they tell you.
The paradox is that just because you want the promotion, doesn’t mean you’re ready for it. But if you know you are, it’s up to you to make it happen!
There are very few of us who can create and build a thriving business completely on our own. I admire those who can.
I don’t know about you, but I have a small list of go-to women (okay, plus one man) whose expertise and encouragement enables me to grow and prosper in my business.
Each person has some piece of the “must have” information, perspective or expertise that I don’t have. For example, my pal in Toronto is a marketing whiz. I have my content strategist who always steps in and grabs the details out from under me at just the right moment (in case you didn’t know I’m a big picture kind of girl). There’s my techie guru across the continent and my mastermind American coach/entrepreneur buddies who help me wrestle down my next big idea. And not to forget my own executive coach – she’s always got my back.
Grateful is an understatement.
Naturally, we all come with unique skills, experiences, and viewpoints so no two businesses will ever look alike. I’ve taken courses and bought the books; learned the winning formulas for this and that; tested and failed; adapted and flourished. And my truth from these experiences is that, yes, I can learn the logistics but I will never succeed to my own standard of achievement if I don’t bring ME to the business equation.
Let me explain.
I’m driven by my values of uniqueness and professionalism. Therefore, I believe that for me to be successful, I must bring my distinctive thinking and way of being to my business. And I must do that by using my expertise to provide my clients with a respectful, encouraging and authentic experience.
My differentiator in business is me.
I’m super clear on what strengths I bring to the equation. I’m also well aware of where I fall short.
I’ve always placed a high value on self-development and I’ve done tons to understand who I am and what makes me – well, me.
When I started my business I relied heavily on my strengths, and I still do. Unlike many people, I didn’t have fear or doubts. I didn’t have sleepless nights of worry and panic.
What I did have is a deep belief in myself.
And that, my friends, has come from being really committed to working on my personal and professional development.
Doing the work includes time, curiosity, coaching and a deep-seeded focus on the process. And now I bring a similar process to my business.
The best part is that I’ve created flow in how I run my business. I know what I’m good at and what causes me sheer havoc. I know how to shift things around to draw on natural strengths that minimize my stress when my computer crashes!
Why am I telling you all this? Because I believe we all have the capacity to succeed. And the truth is, we just need to understand our uniqueness and our qualities and capitalize on them to create our own flow.
I quickly became tired of the “formulas to success” – other people’s methods. I’m sure they work wonders for them, but not for me. Having my business isn’t about cutting corners. It’s hard work. And when I use my strengths and fill the gaps by hiring others who have those talents, I can move mountains and I am happy!
I tell my husband that my quality-of-life-meter when up 50% the day I hired a graphic designer, brand strategist and technologist. And it zoomed higher when I added my content strategist to the mix. You see I’m a knucklehead when it comes to labouring over details. Ask me to create the vision and I’m good.
By now you may be wondering why I’m focused on my business and what it takes to run it. Here’s the thing, this same approach, no matter what you do or where you do it is key to your career. Know yourself, understand your own process that works for you and surround yourself with top-notch people who are better than you at what they do!
My team gets me and I give them space to do what they’re great at. With them, I’ve created my own specific, unique and successful process for my business.
You get to where you want to be by knowing exactly who you are. (Tweet It!)